Refund & Cancellation Policy

1. General Policy

Digital Samaaj offers educational products and services, including recorded courses, live training sessions, memberships, workshops, learning resources and certification programs.

Refund eligibility may depend on the nature of the product, the access or services already provided, the terms displayed at the time of purchase and applicable law.

Nothing in this policy is intended to exclude, restrict or override any consumer rights or remedies available under applicable law.

2. Digital Courses and Recorded Content

Please review the course description, syllabus, features, access duration and other details before purchasing an individual digital course or recorded learning program.

• Where access to digital content has been provided, a change of mind or a decision not to continue learning will not automatically qualify for a refund.
• Refund requests may be considered where access was not provided, the purchased content is materially different from what was represented, or a technical or service issue remains unresolved.
• Any specific refund period or additional eligibility condition clearly communicated on the relevant course page or checkout page will apply to that purchase, subject to applicable law.

3. Membership Programs

Digital Samaaj may offer different membership levels and learning programs, including Digital Shuruaat, Digital Srishti, Digital Sampatti and Digital Samriddhi. The benefits, access duration, live sessions, support and other inclusions may differ by program.

Unless a different refund commitment is expressly stated on the relevant offer or checkout page, membership fees are not automatically refundable merely because a member chooses not to use the available benefits. This does not affect any remedy required by applicable law.

4. Membership Cancellation and Renewal

If a membership is offered on a recurring subscription basis, customers may request cancellation of future renewals through the account or support channel made available for that subscription.

• Cancellation will stop future renewals once successfully processed.
• Unless otherwise stated in the offer or required by law, cancellation does not automatically create a refund for the current paid membership period.
• Access may continue until the end of the already-paid membership period, depending on the program terms.
• Customers should submit cancellation requests before the next billing date to avoid an upcoming renewal charge.

If a recurring payment is charged after a valid cancellation request, please contact us with the transaction details so that we can investigate.

5. Live Workshops, Webinars and Events

For paid live workshops, bootcamps, webinars and events, cancellation and refund conditions may depend on the event date, reserved participation slots, preparation costs and services already delivered.

• If Digital Samaaj cancels an event without providing a rescheduled date or alternative arrangement, customers will be informed about the applicable refund or alternative option.
• If an event is rescheduled, customers will be informed of the revised schedule and available options.
• If a participant cannot attend, any refund or transfer option will depend on the terms communicated for that particular event, subject to applicable law.

6. Duplicate or Incorrect Payments

If you believe that you have been charged more than once for the same purchase, or that an incorrect amount has been debited, please contact us.

We will verify the transaction with our payment records and payment gateway. Confirmed duplicate or erroneous payments will be handled for refund or correction in accordance with applicable law and payment-processing requirements.

7. Technical Issues and Access Problems

If you are unable to access a course, membership, learning platform or purchased digital resource due to a technical issue, please contact our support team.

We will make reasonable efforts to resolve the issue or restore access. If the issue cannot be resolved and the purchased service has not been delivered as promised, an appropriate remedy, including a refund where applicable, may be considered.

8. How to Request a Refund

To submit a refund or payment-related request, contact us using the details below. Please include:

• Your full name.
• Email address and mobile number used during purchase.
• Name of the course, membership or program purchased.
• Order ID or payment transaction reference.
• Date and amount of payment.
• Reason for requesting a refund.
• Relevant screenshots or supporting information, if available.

We may request additional details if needed to verify the purchase and investigate the request.

9. Review and Processing of Refunds

Every refund request will be reviewed based on the relevant product terms, purchase records, services delivered and applicable consumer protection laws.

• We aim to acknowledge refund and customer-support requests within 48 hours.
• We will review the request and communicate the decision or any additional information required.
• Where a refund is approved, it will be initiated through the original payment method wherever feasible.
• The time taken for the refunded amount to appear in your account may depend on the payment gateway, bank or payment provider.

Accepted refunds will be processed within a reasonable period or within the time prescribed by applicable law.

10. Circumstances That May Not Ordinarily Qualify for a Refund

Subject to applicable law and any specific refund commitment made at the time of purchase, the following circumstances may not ordinarily qualify for a refund:

• A customer changes their mind after receiving access to the purchased digital content.
• A customer does not use or complete the purchased course or membership.
• A customer misses a live session or workshop without meeting the applicable event cancellation conditions.
• A customer does not achieve a particular business, career, financial or personal result from the learning program.
• A customer does not use the available learning resources, support or membership benefits.

These conditions do not prevent a refund or other remedy where required by law, or where the service was not delivered as promised.

11. No Guarantee of Income or Results

Digital Samaaj provides educational resources, training and guidance to help individuals develop digital skills and explore opportunities. Individual results may vary depending on implementation, effort, experience, market conditions and other circumstances.

Purchasing a course or membership does not guarantee a particular income, job, business outcome or financial result. Lack of a particular result alone does not automatically establish refund eligibility.

12. Changes to This Policy

Digital Samaaj may update this policy from time to time to reflect changes in our programs, services, business practices or applicable laws. The updated version will be published on this page with a revised effective date.

The terms applicable to a particular purchase will be determined with reference to the terms communicated at the time of that purchase, subject to applicable law.

13. Governing Law and Consumer Rights

This policy is governed by the laws of India, including applicable consumer protection and e-commerce laws.

Nothing in this policy restricts your right to approach an appropriate consumer authority, consumer commission or other competent forum as permitted by law.

14. Contact Us

For refund requests, cancellations, payment issues or clarification regarding this policy, please contact Digital Samaaj: